Food and Nutrition
MEAL ACCOUNT ACCESS
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REGISTER STUDENT MEAL ACCOUNT(S)
All families participating in the district’s meal service program must set up an account with the district’s point of sale software, TITAN School Solutions, to pay for A la carte purchases, monitor meal account transactions and receive low-balance notifications.
To register, go to family.titank12.com and click Sign Up Today! to get started, or download the TITAN Family Connect app (available in the Apple Store and Google Play) to register on your mobile device.
--DO NOT use the “Apply for Meals Today” button (this is for applying for Free & Reduced Meals – If this is needed please create your account first then apply from inside your account to get automated updates as your application is processed)
HOW TO REGISTER
1. Register
Register at family.titank12.com (Use Safari or Chrome)
Or download Titan Family Connect from the Apple Store or Google Play.
Click on Sign up today!2. Confirm Email
Confirm your email address by clicking on the email verification link sent to your email address.
3. Sign in
Now you can sign in at family.titank12.com or Titan Family Connect App using your email and password.
4. Link Meal Accounts
Now you can link student and staff meal accounts to your Family Portal.
(Student meal accounts are created within 24 hours of enrolling. Staff meal accounts are created by Food & Nutrition upon staff member request by calling 239-4062)
ACCOUNT ACCESS
Families can make payments through the TITAN Family Portal website or through TITAN’s mobile app. Once logged in and meal accounts linked, payments can be made by clicking on + Add Money to Meal Account. Currently Visa, MasterCard and Discover are accepted forms of payment. Families can choose either One Time Payment on Account or New Recurring Payment. Add money for each student who needs funds, then complete the transaction.
If families select One Time Payment on Account, the funds will be immediately available in the account upon completion of the transaction. If families select New Recurring Payment, funds will be available the following day from when the payment is scheduled to be run. For example, if the payment is to be made every Monday, the funds will be available Tuesday morning.
When making an online payment, the system will require a minimum payment of $30.00 (maximum $500.00). If you have multiple students and do not want to add $30 to each student then make a payment to one account and after processing the payment use the instruction below to transfer funds from one account to another.
A processing fee may be charged for each online payment transaction. For example, if you make a $30.00 payment and the processing fee is $2.00, the total debited from your credit card is $32.00. The available funds for your child will be $30.00. The processing fee will be shown prior to processing your transaction.
Transferring funds from one meal account to another In Titan Family Portal
- Choose the meal account from which you wish to transfer funds.
- Click the 3 dots in upper right corner of account window.
- Choose “Transfer Money” and follow the steps.
Please refer to the FAQs for step-by-step guidance on how to make an online payment and answers to frequently asked questions.
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STUDENT MEAL ACCOUNT
Student meal accounts are debit accounts and should always maintain a positive balance from which purchases are deducted. Accounts may be set up to allow only one meal per day, without a snack or A la carte items being purchased. Dollar amount limits to be spent on A la carte purchases each day can also be set. Please call (913) 239-4062 to learn about account restriction options.
A history of account activity is available in the TITAN Family Portal, including account payment history and student purchase history. If you do not have an account for the online payment system or cannot remember your username or password, please sign up or request a password reset at family.titank12.com. For account histories prior to current school year call the Food and Nutrition Services office at (913) 239-4062 to request a copy. Please include your student's name and school in your request. -
STUDENT ACCESS
- Modifications to the point of sale process have been put in place to minimize common touchpoints in the cafeteria/food service area.
- Elementary students can access their meal account by:
- Students will be able to select a trayed entree and pre-packaged fruits and vegetables. At the register the cashier will charge the student's meal account by using a roster process. (No lunch cards)
- Middle and high school students can access their meal account by:
- Students will be able to select entrees, fruits and vegetables, milk, and snacks. At the register students will enter their student ID at the point of sale.
- Modifications to the point of sale process have been put in place to minimize common touchpoints in the cafeteria/food service area.
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LOW OR NEGATIVE ACCOUNT BALANCES
TITAN School Solutions is defaulted to send ONE email reminder when an account balance falls below $5.00. Families can change the Payment Reminder by clicking on + Change Payment Reminder. Once funds are applied to meal accounts, the reminder will reset to send a notification when the account balance falls below the newly preset notification. Families will still only receive ONE notification, so it is important to add funds promptly.
- Elementary - Students with a negative meal account balance may purchase a school meal but may NOT purchase second entrees or other A la carte items.
- Middle - Students are reminded of their account balance at the register once their balance falls below $15. Students with a negative balance will NOT be allowed to purchase anything but a regular school meal. Students will not be allowed to charge meals on another student's account.
- High - Students are reminded of their account balance at the register once their balance falls below $15. Students with a negative balance of $7.00 will NOT be allowed to purchase unless they have cash or an administrator’s permission. Students will not be allowed to charge meals on another student's account.
- Elementary - Students with a negative meal account balance may purchase a school meal but may NOT purchase second entrees or other A la carte items.
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REFUND GUIDELINES
If a withdrawn student has an account balance and siblings remain in the district, the account balance will be transferred to the account of a sibling. If there is no sibling in the district, balances of $5 or more will automatically be refunded by check and mailed to the family address. If the account balance is less than $5, the balance will be refunded upon request.
Requests for balances less than $5 can be made by contacting the Food & Nutrition office, visiting the school cafeteria manager or having the student visit with the cafeteria manager. The request for refunds less than $5 must be made within 30 days after the last day the student is in attendance.
CONTACTS
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- Myra Hollenbeck

- Ann Peterman